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EDG Brands - FF, Sapora, Klassic, Ruh, Noor Alislami
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SOP's (11)

Ticket Handling Flow

Modified on Wed, 1 Oct, 2025 at 1:44 PM
Escalation Matrix

Modified on Wed, 1 Oct, 2025 at 1:48 PM
Product Complaint - Eggs / Chilled / Ambient / Canned / Frozen

Modified on Wed, 1 Oct, 2025 at 1:49 PM
General Inquiries

Modified on Wed, 1 Oct, 2025 at 1:49 PM
Sales Requests

Modified on Wed, 1 Oct, 2025 at 1:50 PM
Supplier Requests / Procurement – Product Offers

Modified on Wed, 1 Oct, 2025 at 1:50 PM
Spam Handling – General / LPO / Amazon

Modified on Wed, 1 Oct, 2025 at 1:51 PM
Social Media Complaint Handling

Modified on Wed, 1 Oct, 2025 at 1:52 PM
Steps to Create a Case in Freshdesk for Inbound Call

Modified on Wed, 1 Oct, 2025 at 1:52 PM
Handling Emails in Freshdesk – EDG Brand

Modified on Wed, 1 Oct, 2025 at 1:52 PM

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