Spam Handling – General / LPO / Amazon

Steps:

1. Review the Email/Request

• Check for red flags:

  • Suspicious sender or domain

  • Generic or inconsistent content

  • Unexpected LPOs or fake Amazon inquiries

  • Poor formatting or attachments with unknown formats

• 2. Double-Check

  • Verify with relevant team (Procurement, Sales, or IT) if unsure

  • Cross-check known customer/vendor lists or past correspondence

• 3. If Confirmed as Spam

  • Do not reply

  • Mark as Spam / Junk

  • Close case immediately

• 4. If Legitimate

  • Forward to the appropriate team

  • Follow standard processing steps

TAT: Immediate (within 1 hour)