Sales Requests

Purpose: Provide quick support and information for B2B.

HORECA, Supermarkets, Hypermarkets, Van Sales, Wholesale & Trading

Steps:

• 1. Acknowledge the Request

  • Confirm 

  • Reassure customer

• 2. Take Necessary Action

  • Review request details (products, quantity, delivery location)

• 3. Forward Internally

  • Send to Pricing / Procurement / Logistics for input or approval

• 4. Inform Customer

  • Confirm next steps if required

• 5. Add Resolution Notes

  • Record action in freshdesk

• 6. Close Ticket

  • Mark as “Resolve”

 TAT: 24–48 hours depending on query