EDG - Retail - Return and Refund

Steps:

• Validate return request (within policy window, reason valid, etc.)

• Check if item is returnable (some are not)

• Coordinate with the concerned department

• Update customer once the resolution is provided

• Resolve ticket
  
  

TAT:

• Refund: 5–7 business days
   Escalation: 7+ days for no refund