I have one item that I need to refund, may I know how to do that?

We value your loyalty, and your satisfaction is our top priority. Our exchange and refund policy is designed with your needs in mind, providing flexibility and assurance while always adhering to local government regulations.

In the event your purchase does not meet your expectations, we’ll do our best to make it right. You have the option to: 

• Exchange or refund may be accepted only if returned within 7-days of purchase in original sealed condition with the proof of purchase and price tag on the product. 
• Products that require special storage conditions like medicines and any items sold against insurance claims are not refundable or exchangeable.
• Due to hygienic reasons, all orthopedic supports, braces and stockings are not refundable or exchangeable.
• Special storage conditions such as fridge items, injectables are strictly nonrefundable.
• Items purchased on gift vouchers, items under insurance, controlled medicines and semi controlled medicines are nonrefundable.
• Items such as hosiery, body supports, straps, wearables are nonrefundable.
• Baby milk products are nonrefundable.